Return & Refund Policy

Effective Date: October 9, 2026

30-Day Return Window

We offer returns within 30 days from the date your order is delivered. The return window starts on the delivery date shown by the carrier.

Return Conditions

To be eligible for a return, items must be:

  • Unused, undamaged, and in their original condition;

  • Returned with all original packaging, accessories, and manuals.

Returns due to quality issues, wrong items, or shipping damage: we will cover the return shipping cost or provide a prepaid return label.

Returns due to personal reasons, such as no longer needed or accidental purchase: the customer is responsible for return shipping costs.

The following items are not eligible for return:

  • Items that have been installed or used;

  • Custom-cut consumables;

  • Items damaged due to misuse or improper installation.

How to Return an Item

To return an item, please follow these steps:

  1. Contact us first.
    Email us at support@salistools.store within 30 days of delivery. Please include:

    • Your order number

    • The item(s) you want to return

    • The reason for the return

    • Clear photos if the item is damaged, defective, or incorrect

  2. Wait for our return approval.
    Our customer service team will review your request and respond within 1–2 business days. If your return is approved, we will send you a Return Authorization (RMA) number and the return address.

  3. Pack the item securely.
    Please return the item in its original packaging, including all accessories and manuals. Write the RMA number on the outside of the package.

  4. Ship the item back.
    Ship the package to the return address we provide. We recommend using a trackable shipping method. Please do not send returns to the address on the original shipping label unless we instruct you to do so.

  5. Refund processing.
    Once we receive and inspect your return, we will process your refund within 5 business days. Refunds will be issued to the original payment method. Credit card refunds may take 5–10 business days to appear, depending on your bank.

Return Shipping Costs

  • If the return is due to a quality issue, wrong item, or shipping damage, we will cover the return shipping cost or provide a prepaid return label.

  • If the return is due to personal reasons, such as no longer needed or accidental purchase, the customer is responsible for return shipping costs.

Refunds

After we receive and inspect the returned item, we will process the refund within 5 business days.

Refunds will be issued to the original payment method. Credit card refunds usually take 5–10 business days to appear, depending on your bank.

If the returned item does not meet our return conditions, we may refuse the refund or charge a restocking fee. Any such fee will be disclosed to you before processing.

Exchanges

If you need an exchange, please state that in your return request. Exchange shipping terms are the same as returns.

Order Cancellation

Orders can be canceled free of charge before shipment. Please contact us as soon as possible at support@salistools.store. If the order has already shipped, please follow the return process.

Important Notes

  • Returns must be requested within 30 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Please contact us before shipping any return. Returns sent without approval may not be accepted.

  • If you have any questions, please contact us at support@salistools.store. We are happy to help.