Frequently Asked Questions
How much is shipping?
The shipping cost will be calculated at checkout and is based on weight, destination and shipping method. Orders over $59 within the contiguous United States qualify for free shipping.
What is your return policy?
You may return new, unopened items within 30 days of delivery for a full refund of the product, excluding shipping charges. Buyers will be responsible for return shipping costs unless return is a result of seller error (i.e. the wrong item was sent).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an order or an item, simply call +86 18867586946 or e-mail salimarketing@pcsali.com with your order number and the items you would like to return, one of our experienced customer service staff will provide you with assistance as to how to obtain RMA and shipping instructions. After the return has been authorized you will ship your return to:
4560 Hamner Ave Dock #403
Eastvale，CA 91752
*Non-stock items, custom products, or wide sanding belts that are made to order and are not eligible for returns. Cancellations are permitted but must be received within 24 hours of ordering.
How long will it take to get my order?
Orders shipped through Economy shipping take approximately 2-7 business days to arrive.
Where are your products shipped from?
All of our products are shipped from our distribution center located just outside of Los Angeles City.