Politique d’expédition

I. Order Processing Time

All orders will be processed within 1-3 business days (excluding weekends and public holidays).
Once the order is processed, we will arrange for shipment and generate a tracking number.

During promotional events, peak seasons, or in cases of force majeure, order processing time may be extended accordingly.

II. Shipping Time and Delivery Area

We support shipping to multiple countries and regions. The specific shipping time varies depending on the destination, shipping method, and customs clearance:

USA / Europe / Canada / Australia: 7-15 business days

Other countries or remote areas: 10-25 business days

The above are estimated times and are for reference only. Actual arrival time may be affected by factors such as weather, flights, and customs inspections.

III. Shipping Methods

We will select a suitable shipping method based on the order details, including but not limited to:

International express delivery (such as DHL, UPS, FedEx, etc.)

International dedicated line logistics

Postal or local delivery services

The specific logistics carrier will be determined at the time of shipment. The platform does not support specifying a logistics company.

IV. Shipping Fee Explanation

Shipping fees will be automatically calculated and displayed on the checkout page.

Some countries or regions may enjoy free shipping promotions, as indicated on the page.

Secondary delivery fees due to incorrect addresses or failure to receive the package will be borne by the buyer.

V. Customs Duties and Taxes

Different countries/regions have different customs policies, which may result in customs duties, value-added tax, or other import taxes:

All customs duties and import taxes are the responsibility of the buyer.

We are not responsible for delays or additional costs caused by customs clearance issues.

It is recommended to understand local customs policies before placing an order.

VI. Order Tracking

After the order is shipped, we will send the tracking number via email.
There may be a 1-3 day delay in logistics information updates, please be patient.

If the logistics information has not been updated for a long time, please contact the local logistics company or our customer support.

VII. Address Filling Instructions

Please be sure to fill in a complete and accurate shipping address, including:

Recipient's name

Detailed address

Postal code

Contact number

We will not be responsible for lost or returned packages due to incorrect address information. VIII. Explanation of Logistics Irregularities

In the event of the following situations, we will do our best to assist, but we will not assume direct liability for compensation:

Customs detention or failure of customs clearance

Force majeure (such as epidemics, wars, natural disasters, etc.)

Delays caused by the logistics company

If the package is confirmed lost, we will negotiate a reshipment or refund based on the actual circumstances.

Free shipping applies to most destinations worldwide on qualifying orders. Remote areas, island territories, and certain countries may incur additional charges. You will be notified at checkout if your location is subject to a shipping fee.